Coding with Scratch

Cancellation Policy

1. Booking & Payment Bookings must be made in advance via our online system. Full payment is required at the time of booking to secure your child’s place. We accept various payment methods, including credit/debit cards. All payments must be cleared before the lesson date to confirm your booking. 2. Attendance and No-Shows To ensure smooth operation: Non-attendance without prior notice: If a student does not attend a scheduled lesson and has not notified us at least 24 hours in advance, no refund will be given. Late attendance: If your child arrives late, we will try to provide the full learning experience, but lessons will not be extended to accommodate late arrivals. If you know your child will miss a lesson, please notify us in advance so we can offer rescheduling, subject to availability. 3. Rescheduling by Game Creators If we need to reschedule due to reasons beyond our control (e.g., tutor illness, technical issues), we will offer: Rescheduling the lesson: Alternative dates and times, subject to availability. Additional lessons: If rescheduling isn’t possible, we will offer to make up the missed lesson during another scheduled time. If neither of these options is suitable, we will issue a refund. 4. Cancellations by Clients Cancellations must be made at least 48 hours before the scheduled lesson. If you wish to cancel, please notify us via email or phone as soon as possible. We will first offer to reschedule or allow attendance at another lesson. If these options are not suitable, a refund may be considered. 5. Refunds and Adjustments No refunds will be issued for missed lessons unless: The lesson is cancelled or rescheduled by Game Creators. We will always prioritise rescheduling or offering additional lessons over issuing refunds. If a refund is necessary, it may take 5 working days to process. 6. Communication Please ensure all communication regarding bookings, cancellations, and rescheduling is directed to our official contact channels. We will respond to queries within 24 hours.

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